Operations Manager

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The role Operations Manager is responsible to plans, directs and/or coordinates the operations of the facility with focus on ensuring exemplary client services and quality standards.

Accountable for ensuring consistent high level service quality and client satisfaction, profitable cost-efficient operations, and compliance with company policies and procedures and other regulatory guidelines. Strong knowledge and background on the operational processes and requirements for LHR/UK.

Leads and directs subordinates in international client services, data entry, KPI adherence, Invoicing compliance, resource allocation to suit the business needs. Monitors compliance to contracts. Consistently meets Company KPI’s standards

A strong knowledge and background in freight forwarding across air as the main mode being managed, ocean and road operational processes and requirements for LHR/UK. 

Essential Job Functions 

• Strong knowledge of UK import/export operations and regulations
• Lead, direct and manage site operations to ensure that operations staff execute service agreements at or above the client’s standards.
• Strong working knowledge of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry.
• Maximise profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client and global colleagues.
• Drive exemplary cost controls.
• Obtain competitive advantage by negotiation and procurement.
• Plan and monitor daily staffing schedules and ensure adequate staffing levels that support operational demands and business objectives.
• Follows revenue and expenses to budget constraints.
• Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities.
• Negotiate with carriers and vendors to maximize profitability.
• Work with CWW partners and agents to ensure success.
• Develop and maintain SOP’s.
• Ensure compliance in line with company and industry policies.
• Committed to training and development through internal and external sources.
• Timely and thorough adherence to Appraisal processes
•  Driving KPI Adherence Other duties as assigned

Other Skills & Abilities 

• Computer Literate
• Proficiency in Microsoft Office, internet, web based and job specific software applications
• Proven track record in cost control and cost reduction
• Proven track record in margin growth
• Proven track record in contract negotiation
• Previous Managerial experience in conflict resolution and disciplinary procedures
• Ability to work under pressure
• Willing to travel as required
• Negotiating skills
• Team building skills
• Good communication skills

Education & Experience  

• 3 years industry experience at a similar level
• A strong knowledge and background in freight forwarding across air as the main mode being managed, ocean and road operational processes and requirements for LHR/UK. 
• Aviation Security
• Knowledge of dangerous goods handling
• Understanding FCPA regulations
• Understand AEO/ISO requirements
• Understanding of International Trade Regulations

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.