Patient Experience & Safety Coordinator

Job overview

Are you passionate about improving patient experience and safety? You'll join our dynamic Quality Improvement and Assurance Team at Lincolnshire Partnership NHS Foundation Trust,  focusing on Children and Young People, Learning Disabilities and Autism, and Veterans Services.

In this role, you’ll work closely with the Quality Improvement and Assurance Lead, clinical team, Service Manager, and patients to drive improvements in safety, experience, and compliance. You’ll support incident reviews, complaints handling, deliver training, and contribute to strategic quality initiatives aligned with national frameworks.

We’re looking for a compassionate, resilient professional with strong analytical skills, excellent communication, and a commitment to continuous improvement.

If you’re ready to make a meaningful impact across diverse care groups, we’d love to hear from you.

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As a Patient Experience and Safety Coordinator, you’ll:

•            Lead and support patient safety reviews and investigations

•            Advise on complaints, PALS concerns, and patient feedback

•            Deliver training on duty of candour, incident management, and quality improvement

•            Analyse data to identify trends and drive learning

•            Produce reports and briefings for governance and assurance

•            Support audits, compliance, and patient involvement initiatives

You’ll work collaboratively across services to embed a culture of safety and continuous improvement.

Essential qualifications:

•            Degree in health or social care (or equivalent experience)

•            Registration with NMC, HCPC or equivalent body

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

 We can also offer you many staff benefits to help support you which include:

•            Early access to Psychological Therapies and Physiotherapy

•            Competitive annual leave allowance

•            Car leasing scheme

•            NHS pension scheme

•            Free eye tests

•            Money saving options through our salary sacrifice scheme

•            Discounts on major high street retailers and restaurants