Commercial Operations Manager

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) committed to helping people live better, healthier lives. We partner with pharmaceutical, biotech, and consumer health companies to support product development, launch, and full life-cycle supply. With over 40 global sites and thousands of scientists and technicians, Catalent delivers billions of doses of life-enhancing and life-saving treatments annually.

Catalent is seeking a dynamic Commercial Operations Manager to join our team and play a pivotal role in driving commercial success across our customer portfolio. This position supports the Commercial Operations team by managing existing customer products and representing Site Operations during new customer onboarding. You’ll collaborate closely with Business Development, Project Management, and Site Operations to deliver tailored solutions that maximize value for our customers and our business.

The Role:

• Evaluate customer products using a portfolio management approach to forecast long-term demand and lifecycle potential
• Serve as the primary customer-facing liaison alongside Business Development, Supply Chain, and Project Management
• Establish project governance and ensure seamless communication between customers and internal teams
• Lead contract extension and renewal processes for commercial supply agreements
• Monitor compliance with contractual terms including forecasting, purchase orders, payments, and milestones
• Support proposal development and pricing strategies for new and follow-on business
• Collaborate with clients on risk mitigation strategies including second-source materials and backup sites
• Provide strategic input on proposal negotiations and pricing models
• Feed customer demand forecasts into Site S&OP processes
• Identify growth opportunities within customer portfolios and strengthen relationships
• Monitor supply chain and manufacturing changes that may impact pricing or service delivery
• Host and coordinate client meetings on-site as needed

The Candidate:

• Bachelor’s degree in a relevant science or engineering discipline or equivalent technical knowledge
• Prior experience in contract negotiation
• Experience working within pharmaceutical, medical device, or food manufacturing, with experience in quality, technical project management, business development, or commercial operations

• Strong understanding of drug or consumer product development, manufacturing, quality, and regulatory processes
• Proven analytical and financial acumen
• Excellent customer service and communication skills

Why You Should Join Catalent:

• Competitive Salary – Reflecting your experience and skills.
• Bonus & Benefits – Includes an annual performance bonus, a pension scheme matching up to 8% and life assurance. Enjoy BUPA private medical insurance, a generous holiday entitlement that increases with tenure, and the option to purchase additional leave. Plus, gain access to Reward Gateway, offering discounts at many national retailers.
• Career Development – Access high-quality training, mentoring, and cross-functional opportunities within Catalent’s global network. Benefit from a subscription to LinkedIn Learning, providing access to 10,000+ online courses.
• Health & Wellbeing – Includes an employee assistance programme, on-site canteen facilities, and an active safety and “Patient First” culture. Take advantage of a Cycle to Work Scheme and an Electric Vehicle car scheme. Join Employee Resource Groups that foster a diverse and inclusive workplace. Plus, participate in charitable activities.
• Excellent Location – Just a two-minute drive from J16 of the M4, with free on-site parking.

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.