Field Service Engineer

Job Description

At Agilent, our technologies enable discoveries that improve the quality of life. In laboratories around the world, our instruments are relied upon for accuracy, reliability, and insight. Behind that reliability are Customer Support Engineers who operate as trusted technical experts—solving complex problems and keeping critical scientific work moving forward. 

We are looking for a highly skilled Customer Support Engineer with strong experience in HPLC. This role is suited for someone who is working with the Agilent systems as an end-user and already technically confident and motivated to further establish themselves as an expert within chromatography support. 

The Role 

In this role, you will work directly in customer laboratories across The UK, supporting Agilent’s chromatography portfolio in real-world, high-expectation environments. As a customer support engineer you are the eyes and the ears of the company. Every day, at another customer site make sure that the customers are satisfied with the solutions we offer. You will handle technically demanding cases, make independent decisions in the field, and build long-term trust with customers who rely on your expertise. Making sure that our customers get the high-class service they deserve. 

This is not a purely reactive service role. You will be expected to anticipate issues, optimize performance, and raise the technical bar—both for customers and internally. 

Key Responsibilities 

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of gas chromatography systems. 

• Troubleshoot and resolve complex system, method, hardware and software issues, often under time pressure. 

• Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations. 

• Proactively identify potential risks and performance limitations before they impact customer operations. 

• Execute integrated system solutions involving hardware, software, networking and peripherals according to defined architectures. 

• Serve as an internal escalation point for challenging technical cases and collaborate closely with Support, Sales, Marketing and R&D. 

• Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards. 

• Share expertise by delivering technical training, workshops or mentoring for colleagues and customers. 

• Support key or high-volume customers, including calibration and qualification activities when required. 

Qualifications

What You Bring 

We are looking for someone who combines hands-on chromatography expertise with strong professional judgment.

Required: 

• Degree in Chemistry.  

• Solid practical experience with HPLC and Multivendor HPLC products.

• Proven ability to work independently in laboratory environments and manage complex customer situations. 

• Clear, confident communication skills—both verbal and written. 

• Fluency in English. 

• Valid driving license and willingness to travel. 

Advantageous: 

• Experience with Agilent systems and software. 

• Exposure to multi-vendor laboratory setups. 

• Experience of acting as a technical reference, trainer or mentor. 

Personal Attributes 

• Strong problem-solving mindset and attention to detail. 

• High standards of quality, compliance, and documentation. 

• Comfortable taking ownership and responsibility in the field. 

• Curious, motivated, and driven to continuously deepen technical expertise. 

Application 

Please submit your application and CV/resume via our online recruitment system. 

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

100% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support