Operations Coordinator
DMC Healthcare
Full-time
On-site
London, United Kingdom, United Kingdom
Production
As an Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly. You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff.
We are seeking an Operations Coordinator who thrives in a fast-paced, dynamic environment. You should be passionate about contributing to DMC Imaging's service development across both our Radiology Service Team and the organisation more widely, enabling you to be involved in the decisions that affect our service delivery.
We are seeking an Operations Coordinator who thrives in a fast-paced, dynamic environment. You should be passionate about contributing to DMC Imaging's service development across both our Radiology Service Team and the organisation more widely, enabling you to be involved in the decisions that affect our service delivery.
You’ll work closely with both clients and radiologists to answer queries and problem-solve. If you are proactive, adaptable, and enjoy variety in your work, you’ll fit right in.
Main Duties & Responsibilities
- Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
- Maintain accurate client activity logs
- Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
- Respond to all client and radiologist queries and requests
- Ensure reports are in line with turnaround time requirements
- Collaborate within operations team to ensure smooth transition and coverage of all work
- Action tasks set by radiologists via our systems and email
- Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
- Taking on ad-hoc tasks and operational projects, as requested
Skills, Knowledge and Expertise
Essential:
Skills
Skills
- Quick and effective problem-solving skills, especially in high-pressure situations
- Ability to make informed decisions to address issues promptly and efficiently
- A customer-centric approach with a focus on providing exceptional service to clients and clinicians
- Communication and Organisational Skills
- Excellent verbal and written communication skills
- Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
- Highly organized with the ability to prioritise tasks efficiently
- Capability to manage multiple clients and maintain accuracy and attention to detail
- Strong commitment to maintaining high-quality standards and meeting turnaround time
Preferred:
Experience
Experience
- Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
- Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided)
Knowledge and Technical Ability
- Proficiency in understanding teleradiology software (i.e., PACS)
Qualification and Training
- Bachelor’s degree preferred
- Service and operational background
Benefits
- 20 days of annual leave, in addition to bank holidays (increasing with length of service)
- Access to NHS Discount Scheme
- Career progression opportunities within a growing organisation
- A collaborative and inclusive team culture across clinical and technical functions