Operations Manager
Primary Care CareersThe Pall Mall Surgery are looking to appoint an experienced operations manager on a full-time basis for 37 hours per week. The post-holder will be required to work as part of the Pall Mall Surgery senior management team under the direction of the GP Partners and practice business manager in providing support and management to the practice team, the Primary Care Network (PCN) team and the surgery patient population of 22,000 patients.
The practice operations manager is responsible for overseeing the day-to-day operations of the practice and PCN for effective day-to-day running of the site and providing support to the business manager.
The main responsibilities include:
- HR functions including - dealing with daily staff issues, providing line-management support to team leads and staff. Performance management and appraisals, co-ordination of training, management of annual leave processes, managing recruitment, onboarding and leavers processes adhering to GDPR and other regulations.
- Liaising with patients as required including dealing with compliments, suggestions and complaints.
- Ensure significant/learning events are managed and reported appropriately in line with NHS contractual requirements.
- Dealing with I.T. issues and new access requests.
- Management of ad-hoc maintenance of the building – reporting issues timeously for resolution by NHS Property Services.
- Ensuring compliance with regulatory standards appropriate for primary care.
- Being the point of contact between the practice and the Patient Participation Group for their ongoing development.
- Liaising with external colleagues, suppliers and other businesses.
- Co-ordination of seasonal vaccination services (i.e. flu vaccinations, covid vaccinations) ensuring clinics and home visits provided as needed.
- Deputising for the practice business manager in their absence.
About the Candidate
All applicants should have the following skills and qualifications:
- Strong operational or practice management experience
- Confident leader with excellent communication and organisational skills
- Able to work under pressure and manage multiple priorities effectively
- Self-motivated, with a forward-thinking, solution-focused approach
- The ability to develop, implement and embed policies, procedures and guidelines.
- Experience of working in an ever-evolving environment, with an ability to cope with regular change.
- Ability to plan and implement change.
- Ability to mentor junior team members and identify training and development needs in self and others.
- Flexibility to meet the needs of the practice.
About Us
The Pall Mall surgery is in Leigh-on-Sea, Essex and serves 22,000 patients. We have 6 GP partners, 9 salaried GP’s as well as a large team of clinical and non-clinical staff helping to care for our practice list. We are also part the SS9 SOUTH PCN, working in collaboration with The Highlands Surgery to provide additional services to both practice populations.
The post offers:
- NHS Pension scheme
- Annual leave: minimum 35 days FTE including bank holidays.
Disclosure and Barring Service Check:
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.