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Practice Operations Manager

Primary Care Careers
17 days ago
Full-time
On-site
Stowmarket, Suffolk, United Kingdom
Production
We are seeking a capable and organised Practice Operations Manager to support the day-to-day running of our rural practice based in Debenham, with branch sites at Otley and Grundisburgh. Debenham Practice is part of Suffolk Primary Care, a group of GP practices working together to provide high-quality accessible local services.
 
We aim to provide a well-run and supportive working environment where staff feel valued and clinicians can focus on delivering excellent patient care. You will be part of Suffolk Primary Care, a group of practices working together. While your main focus will be the Debenham practice and branch sites, you will work closely with SPC shared teams including HR, Finance and Estates, as well as other managers across the organisation.
 
This is a practical operational leadership role focused on ensuring the practice runs effectively and reliably day to day. You will work closely with GP Partners, the Locality Manager and team leads to ensure systems are organised, staff are supported and services operate safely and smoothly.
 
You will take responsibility for coordinating the operational aspects of the practice, maintaining oversight of day-to-day activity and ensuring that issues are identified early and addressed in a timely and pragmatic way. Your work will help ensure clinicians can focus on patient care while staff feel supported, informed and able to work effectively.
 
Please see the attached job description for further details.

About the Candidate

This role carries real responsibility and will suit someone who takes satisfaction in ensuring systems run reliably and services are well organised.
 
Experience in primary care or healthcare would be highly desirable, but is not essential.
 
This role would suit someone who is/has:
  • Well organised and able to maintain oversight of multiple operational priorities
  • Calm and measured when managing operational pressures
  • Able to prioritise effectively and make balanced decisions
  • Comfortable working with a wide range of staff across clinical and non-clinical teams
  • Reliable and consistent in following through on agreed action
  • A clear and confident communicator
  • Comfortable working with IT systems and digital tools
  • Substantial experience in an operational management role is essential, including responsibility for managing staff and coordinating operational processes across a service, department or site.

Effective operational leadership in primary care is often calm, consistent and dependable. That is exactly what we are looking for.

You will also bring an interest in how services develop and improve over time, with the confidence to contribute ideas and support the partners and locality manager in shaping the direction of the practice.

About Us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS Pension Scheme:

  • Defined benefits scheme
  • Life insurance
  • Family benefits, including adult dependents & children's pensions
  • Ill health benefits
  • 23.7% employer contribution

Electric Car Salary Sacrifice Scheme:

  • Low monthly payments, no deposit, no credit check
  • Fully comprehensive insurance, servicing, tyres & breakdown cover
  • Up to £2,000 annual SPC contribution (subject to conditions)

Additional Benefits:

  • Eye care vouchers
  • Health service discounts, including a complimentary Blue Light Card for new starters
  • Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
  • Enhanced maternity & paternity terms
  • High street discounts via our online portal
  • Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.