Primary Care Operations Manager
Oxleas NHS Foundation TrustJob overview
Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to work with people to build positive and productive lives, whatever their past?
This is an excellent opportunity for a Primary Care Operational Manager to join our team of diverse, talented healthcare professionals to deliver care that is not only efficient but deeply centred on the patient.
Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patient’s future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.
This position isn’t just a job; it’s a chance to blend your previous knowledge, personal skills and a commitment to delivering the highest standards of care in an environment that is as rewarding as it is challenging.
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
Advert
As a Primary Care Operations Manager, you will work as part of the wider primary care leadership team, collectively responsible for providing operational leadership and contributing to the overall service performance in primary care. You will directly support the Head of Healthcare, and the wider team with an MDT approach, reporting requirements and workforce duties.
The post holder will need to be conscientious, meticulous, and always act in a confidential manner. You will be required to demonstrate the ability to lead and empower others, and to plan/support and implement change with innovative practice to the Healthcare service.
You will be highly motivated, be able to work unsupervised, using your own initiative, to prioritise your own workload. You will be required to deal with several complex issues at one time and work under pressure.
You will be required to supervise junior colleagues in the Administration team, responsible for the day-to-day line management of these staff members, recruitment, and inducting new starters.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re Fair
- We Listen
- We Care
Detailed job description and main responsibilities
- Support the Head of Healthcare and the wider team with all operational tasks to ensure delivery of service.
- Ensure effective management of direct reports, including sickness management, performance management, annual leave request and supervision including PDRs in line with organisational policies.
- Be responsible for evaluating, organising, and overseeing the staff induction process in conjunction with line managers.
- Provide leadership and guidance to staff, ensuring that policies are adhered to.
- Work in conjunction with the Head of Healthcare implementing systems to ensure compliance with CQC regulations and standards.
- Be responsible for reporting and acting on any KPI’s that require attention.
- Manage own workload ensuring deadlines are met even at short notice and prioritising workload.
- Work closely with the performance and data team highlighting any areas for improvement.
- Leading management of the clinical system, always ensuring IT security and IG compliance and responding to local IT issues. To manage all aspects of issuing smartcards. Ensure all members of the team have appropriate access rights to all IT systems.
- Deputise in the absence of the Head of Healthcare for any operational management
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographic ID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
Use of Artificial Intelligence (AI)
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.